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Director of Credit and Collections in Deerfield, Illinois, US at Envista Forensics

Date Posted: 1/17/2019

Job Snapshot

Job Description


The primary duties of this position is to support the credit and collection activities of the company.  This position supports the company’s global operations.  The Director of Credit and Collections will be responsible for building key relationships with internal and external customers, as well as ensure compliance and drive department efficiencies. In addition, the Director of Credit and Collections will participate on projects to support new company initiatives. Some of the responsibilities include, but are not limited to:


  • Responsible for creating and leading a collections department, implementing policies, internal process functionality, and creating strategic plans.
  • Provide leadership and direction to a Collection Team, to facilitate collections and mitigate future aging delinquency accounts.
  • Develop work standards, objectives and design/maintain effective work-flows and operating procedures.
  • Proactively manages a series of projects to improve the efficiency of the revenue to cash cycle.  Works closely with the billing department to effectuate changes designed to maximize collection efficiency.
  • Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.
  • Assess, monitor and analyze recommendations to improve the quality of processes and procedures and department results.
  • Establishes and maintains strong working relationships with existing and prospective clients; addresses client needs and directs problem resolution as necessary.
  • Drive productivity and collaboration amongst the collections team.
  • Compile collection/AR aging metrics to measure and track performance of the collection team.  Develops reporting designed to communicate the collection team’s performance to the business.
  • Participate in collection efforts on high priority or high complexity open invoices. Liaise between clients and management to resolve disputes on amounts owed.
  • Review bad debts write-offs prior to management approval, and take corrective actions if necessary.
  • Monitor/analyze delinquent accounts, assess probability of collection and recommend appropriate reserve for doubtful accounts.
  • Coordinate research efforts associated with unapplied payments, overpayments, duplicate payments or short payments, etc.
  • Participates in ongoing education, training, and development efforts to maintain and enhance skills as assigned or approved.
  • Functions as an effective member of the team, assisting co-workers as needed and learning from colleagues and supervisors; support the goals of the region, division, and organization; demonstrate initiative in the interest of Envista Forensics and its customers.
  • Uphold the values of Envista Forensics and the culture, consistently demonstrating professionalism, integrity and the highest standards of ethical behavior and professional conduct; conduct oneself in a manner that reflects favorably on the organization. Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Envista Forensics and its endeavors.
  • Perform other duties and/or responsibilities as assigned.


Job Requirements

  • Eight plus years of progressively responsible, relevant experience
  • Bachelor’s degree in business, finance or other directly related field preferred
  • Superior written and oral communication skills; effective interpersonal skills, including the ability to work cooperatively with team members and clients; values compatible with those of Envista’s culture, including compassion, respect, integrity, teamwork, and adherence to standards of ethical behavior and professional conduct


  • Prior Management experience
  • Proficiency in Microsoft Office Suite, with particular skill in Excel functions
  • Basic mathematical skills; fundamental finance and accounting skills
  • Independent judgement/ decision making
  • Ability to effectively communicate with all levels of the matrixed organization.
  • Champion of continuous improvement.
  • Project management skills to lead process improvement activities including automation.
  • Detail oriented with strong problem solving skills. 
  • Highly organized and accountable to deadlines.
  • Strong situational analysis and decision making abilities.
  • Willing to embrace change.